Process Outline For Successful Mediations

by ltconsulting on May 17, 2012

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.

For a mediator to be successful he or she must possess a wide range of skills. One of the most important, but perhaps least appreciated, is the ability to actively listen to what a party is saying and to note what the party is not saying. All too often we hear what we expect someone to say rather than what is actually said. It is a fundamental principle that mediators must not prejudge the case nor impose their own prejudices on the parties. Furthermore, a mediator has to be able to tune into “where the speaker is coming from” and read the “sub text” or hidden messages given out by the parties.

PROCESS OUTLINE FOR SUCCESSFUL MEDIATIONS

Welcomes

  

 

Opening statements

  

 

Ground rules

  

 

Agreement to mediation

  

 

 

Introductions

  

 

Discussing the issues

  

 

 

Prioritising issues

  

 

 

Working on solutions

  

 

 

Clarifying agreements

  

 

 

Maintaining outcomes

  

 

 

 

Who will benefit from the course?

This course is of value to professionals and managers in organisations, wishing to introduce mediation to handle workplace conflict swiftly and cost effectively and who handle the following:

Delegates will learn how to:

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