Testimonials

What do our delegates and clients say about us?

We are always delighted to receive positive comments regarding our courses. Here are some of our many testimonials. The first comments have been made by our open-course delegates who have attended our wide range of courses and the last testimonials are from a few of our clients about the experience they had with us with In-House training.

Open Course Testimonials

Assertiveness Skills

“Dear Sherina, Warren and all at Total Success

 I wanted to feedback on the totally brilliant Assertiveness skills course I attended last week.  It has changed both my work and personal life in such a positive way already.  I have been able to employ the skills and tips I learnt, with great results almost immediately. Warren was very knowledgeable and was able to tailor the whole day to our individual needs as there were only two of us attending on that day.  The experience with Total Success from start to finish was faultless. I can see why your company is called this name! I have recommended the course to some of my colleagues.” Sarah Hemingway, WSPA, Assertiveness Skills

“Very informative, really made me think about possible scenarios, particularly in the workplace” Rebecca Campbell, Surrey and Sussex Probation Trust, Assertiveness and Managing Conflict

“A very informative and eye-opening programme… I thought Warren covered all the areas brilliantly” Simbarashe Muzenda, Longfellow Solicitors, Assertiveness Skills

“Having the opportunity to discuss issues openly and honestly without any prejudice… really appreaciated the flexibility” Angela Hill, Guys and St.Thomas, Assertiveness Skills

Dealing With Difficult People

“It was very well done – entertaining and flexible to meet your needs.  Very likeable and fun… Thanks!” Cess, Dealing With Difficult People

“The whole aspect/topics were just great! I found it all to be just right.  I am more confident in the way I would take phone calls with angry clients after this course… in general the course was great and you were kept involved”  Jasvir Panesar, KI Europe, Dealing with Difficult People

“Friendly, confident presentation by Warren, cut to the heart of the matter quickly.  Happy with the balance, which was tailored to my specific situations” Adrian Urquhart, Moore Stephens, Dealing With Difficult People 

Presentation Skills

“I found the trainer excellent and could answer all questions asked and delivered the course in an interesting format” Keith Thorne, Consumer Credit Counselling Service, Presentation Skills

“The things I like most about the programme was the very thorough and clear format along with role play through video critique”  Malcolm Craig, Newman Martin and Buchan LLP, Presentation Skills

“I enjoyed the practical elements the best… it helped me a lot in terms of battling nervousness and addressing certain character traits… I learnt a lot today” Bolanle Ojoye, LGBCE, Presentation Skills 

“I liked the fact that it was practical and examples I could relate to were used.  It was also full of excercises… everything I wanted covered in details was actually covered” Halima Wali-Inuwa, Letter and Report Writing

The New Manager

“Warren was very positive which helped make the course easier to follow. Extensive back-up paperwork was a good tool as I may incorporate some into the workplace” New Manager

“Explanation by relevant examples and role-plays are helpful to understand the theory” Keiko, All Nippon Airways, New Manager

Coaching For Managers

“One on One coaching, bespoke to me was excellent. Got more out of it than I think I would have done if larger group” Louise Bloxham, Affinity Sutton, Coaching for Managers 

“Warren got me thinking about situations specific to me, used my current knowledge to impart the course subject. made it relevant Chris Gault, Parks Residential, Coaching for Managers

Stress Management

“Meeting objectives (what I wanted to learn, get out of doing the course)… More confident when dealing with stress and communicating effectively” Kristen Swann, CFC Underwriting, Stress Management

“What I like most about the programme was the variety of items presented as well as stress management i.e. time management, leadership, assertiveness etc” Betty Sanders, Church of England, Stress Management

Time Management

“What I like most about this course was planning benefits, positive thinking, creative thoughts/actions” Kim, HCA, Time Management with Outlook.

“Getting involved… constantly referred to your job types as an individual not just a group lecture” Laura Plumbly, Time Management open-course

“I enjoyed the interaction and the fact that Warren gave tips and backed them up with real life scenarios” Saraiya Bah, CIPFA, Time Management with Outlook

“The trainer was enthusiastic and kept my interest throughout which in itself is a huge achievement!… All covered in depth” Nikki Sedin, Romford YMCA, Time Management

Appraisal Skills

“It was directed at my level of comprehension and detailed going over key points for success” Dawn Thomas, Cuddington Croft School, Appraisal Skills

“Really understood the issues and topics at work, gave frank and honest help.  Broke down area’s to problem solve.  Seemed to relate easily to matters in hand” Danny Boyce, Appraisal Skills

“It was very thorough.  I thought the role plays were helpful with putting what we learnt into practise and receiving feedback was helpful”  Clare McAndrew, ITE Exhibitions, Appraisal Skills

“…I think the role-plays are invaluable, in addition to the subsequent self critique.  Warren had a great understanding of me and my approach to the subject/life etc” Emma Colborne, Rowanmoor, Appraisal Skills

Telephone Skills and Customer Care

“Identifying objectives early on and the tutor ensured they were covered.  Using different techniques to learn the information – video, booklet, roleplay etc… I felt everything was covered in great detail” Charlotte Coombes, PMM, Telephone Skills and Customer Care

“The amount of detail covered and how I can apply everything to real life situations and my job – I now feel a lot more prepared”  Emma Wearn, Edwards Lifesciences Ltd, Telephone Skills and Customer Care

Train The Trainer

“One on One session focused on my personal goals in my preferred learning style, everything I wished to be covered was covered fully and effectively” Liron Hirons, Edenred, Train The Trainer

“What I liked most about the programme was that it was quite informal.  Working in groups and having opportunities to discuss topics. Being able to use the information in relation to my training programme” Faye Sumner, Wolverhampton City Council, Train The Trainer

Interviewing Skills

“What I liked most about the programme was the interactivity and role play.  The structure and overall content of the course” Alex Ring, Clydeco, Interviewing Skills

“What I liked most about the programme was how the lecturer conducted the class… Interaction with the participants” Aishath Fareena, High Commission of Maldives

“Interesting and entertaining. Kept my attention throughout the course of the day. Very informative” Ruairi Guckian, Systra UK, Interviewing Skills

Interviewing Skills for the Interveiwee

“Just a quick note to say thanks to Warren who led a one day course on interview technique on the 9th May that I attended. I’m not sure whether or not he’ll remember me (Matthew Leitch) but if you could pass on a message to him that I was offered a job with the first firm I interviewed with after having attended his course I would appreciate it. I’m immeasurably grateful for the advice he gave and actually passed three other interviews in the meantime so many thanks once again!” Matthew Leitch, Interviewing skills for the Interviewee

Leadership Training

 “Interactive inspects… it also encouraged me to think outside the box and reflect on my own behaviour/skills and how I can develop this” Carleigh Grogan, St.Giles Trust, Leadership Training

“What I liked most about the programme was how knowledgeable Warren was.  He was enthusiastic and made the course interesting and informative” Caroline, AHVLA, Leadership and Communication

“Interactive, small group so got a lot from it.  Putting theories in situations currently experiencing… I was happy with everything covered, smaller nature of group meant we got through a lot”  Chris Brainbridge, AIS Europe, Leadership and Teambuilding

 

Negotiation Skills

“Structured approach – planning stages role play was very useful to try out actual procedure and the consideration of the negotiation benefits to you and the opposition” Ulla Lane-Rowley, Maidenfrom Brands, Negotiation Skills

“Role plays – Warren was great at getting into character and helping create a ‘real life’ situation” Esrin Karcioglu, International Cotton Association, Negotiation Skills

Sales

“Asked what I wanted to gain at the start of the session, made sure I was clear on these points” F. Graham, Maidenfrom Brands, Sales

“Warren was very warm, friendly and encouraging.  Most importantly though, he was knowledgable and informative”  Douglas Nairn, Teleadapt Ltd, Sales

For our full open course list please click here

In-House Course Testimonials

“All of the feedback I have had from the attendees has been extremely positive – with individuals complimenting how relevant and useful the material covered was.  I hope that this should make a real difference to the level of Customer Services we are able to provide to our customers.” Helen Lacey, Shell Gas Direct, Telephone Skills and Customer Care

“As an unqualified but experienced trainer, I employed the services of Total Success Training to both help me formalise skills and techniques I already used, and to learn about others to help me train more effectively. I had approached several companies who appeared to provide the service I required, but found right from their first contact with me that Total Success were the only one to understand my requirements right from their first contact with me. I was assigned a specific trainer who was happy to create and deliver a course tailored for my needs. Lots of useful handouts and documentation was provided to make sure I remembered what I had been taught, and the trainer went out of his way to follow up on any questions I had following the session. I would certainly work with Total Success in future; a big thank you to Sherina, Warren and the team for all your help and hard work!” Alison Bamforth, New Vision, Customer Care and Communication Skills 

“The trainer provided for this event was very competent and took a lot of trouble to check what type of experience people already had and what sort of thing they were planning to deliver prior to the course. The participants all enjoyed the course and were very positive about having a genuine chance to ‘practice’ in a less threatening environment.  A booklet to accompany the course was given to everyone, it is comprehensive (without being too long!) and very well written.  Overall it was an excellent course and should the need arise I would book it again.”  Jo Livestone, London Borough of Lewisham, Train The Trainer

“Tennyson is a sales outsourcing company.  We have used Total Success for three years, to provide crucial sales training to staff in a variety of specialist sales roles.  The fact that we have never even looked for another training company to support us, is an indication of our satisfaction with Total Success and our confidence that they are able to  provide exactly what we feel we need.  Professional, high-energy training which reflects our culture and the way we wish to do business.  Without exception the feedback we get is that our staff are motivated by the training they receive.  This is a fundamentally important outcome, which is very difficult to achieve.” Guy Stanford, Tennyson, Sales

“Total Success was the fourth training company that I called. I wanted to speak to someone that gave me confidence that they had achieved success before and were able to be flexible in their approach. When I spoke to you that is exactly what I got. Booking the training was easy. The office staff were extremely friendly and helpful. When I was promised something it arrived, when I was told something would happen, it happened. This was the way and continues to be the way that Total Success conducts their business each and every time we have the pleasure of dealing with them. The training itself has been well structured, superbly delivered and very effective. It is a package you are purchasing when you deal with Total Success, not just a day’s training. Finally I would like to thank you for all your hard work so far. We already have future sessions planned that I am sure will be as successful as the ones we have already had. It has been a pleasure dealing with Total Success.” Jamie Millan, J.M.Kosher Caterers

For our full In-House course list please click here