Testimonials

What do our delegates and clients say about us?

We are always delighted to receive positive comments regarding our courses. Here are some of our many testimonials. The first two are letters sent to us by organisations that currently use us, these are followed by comments made by our open-course delegates.

Client Testimonials

Tennyson is a sales outsourcing company. We have used Total Success for three years, to provide crucial sales training to staff in a variety of specialist sales roles. The fact that we have never even looked for another training company to support us, is an indication of our satisfaction with Total Success and our confidence that they are able to provide exactly what we feel we need. Professional, high-energy training which reflects our culture and the way we wish to do business. Without exception the feedback we get is that our staff are motivated by the training they receive. This is a fundamentally important outcome, which is very difficult to achieve. — Guy Stanford, Tennyson

Total Success was the fourth training company that I called. I wanted to speak to someone that gave me confidence that they had achieved success before and were able to be flexible in their approach. When I spoke to you that is exactly what I got.

Booking the training was easy. The office staff were extremely friendly and helpful. When I was promised something it arrived, when I was told something would happen, it happened. This was the way and continues to be the way that Total Success conducts their business each and every time we have the pleasure of dealing with them.

The training itself has been well structured, superbly delivered and very effective. It is a package you are purchasing when you deal with Total Success, not just a day’s training.

Finally I would like to thank you for all your hard work so far. We already have future sessions planned that I am sure will be as successful as the ones we have already had.

It has been a pleasure dealing with Total Success. — Jamie Millan, J.M.Kosher Caterers

Open Course Testimonials

I really liked the informality, personal attention and relevance to my situation. The training was positive, upbeat and interesting. — Jenneth Hickling, ORA Dental Group

Overall I felt the course was extremely useful, as the day was targeted to the specific problems of the group. The small size of the group was another factor that I liked, as this helped me to relax and participate more than I would have done on a larger course. — John Priestly, Prospect Technology – Assertiveness

Lively, constructive, honest and easy to follow, I found the Presentation Skills course very useful. — Dale Tillock, East London and the City Mental Health Trust

I really liked the fact that I wasn’t preached to, and the interaction I had with the other delegates. I was very satisfied with the training. — Daniel Storer, Impact Distribution Services

The Assertiveness training was fun and productive, I will put what I learnt into practise ASAP. — Stacey Paul, Friedlander & Singer Ltd

I really liked the personal atmosphere, making it possible to deal with the personal situation of each participant. I will start to use what I have learnt immediately. — Dr Helga, Horn Eville & Jones Ltd

Thank you very much. One of the most useful training courses I have ever attended. Hope to meet you again. — Kevin McGovern, Cable and Wireless

Yet another very useful and well presented training session. — Vincent White, Selection Services

Warren was a very good trainer, easy to listen to, and he accommodated a variety of learning styles. — Simon Miller, Berkshire Press Ltd

Surprisingly detailed and informative sessions. Trainers had excellent approach which made it very informative and very inspiring. — Vicky Hughes, St Giles Hotel

I thoroughly enjoyed the day and found it to be extremely useful and thought provoking. Thank you VERY MUCH. — Helen Casey, Energy Conservation and Solar Centre

This was an essential course to self-organisation. It was both useful and fun. — Ian Bellis, Transport for London

“It was very well done – entertaining and flexible to meet your needs. Very likeable and fun… Thanks!” — Cess

The whole aspect/topics were just great! I found it all to be just right. I am more confident in the way I would take phone calls with angry clients after this course… in general the course was great and you were kept involved. — Jasvir Panesar, KI Europe

Friendly, confident presentation by Warren, cut to the heart of the matter quickly. Happy with the balance, which was tailored to my specific situations. — Adrian Urquhart, Moore Stephens

I found the trainer excellent and could answer all questions asked and delivered the course in an interesting format. — Keith Thorne, Consumer Credit Counselling Service

The things I like most about the programme was the very thorough and clear format along with role play through video critique. — Malcolm Craig, Newman Martin and Buchan LLP

I enjoyed the practical elements the best… it helped me a lot in terms of battling nervousness and addressing certain character traits… I learnt a lot today. — Bolanle Ojoye, LGBCE

Warren was very positive which helped make the course easier to follow. Extensive back-up paperwork was a good tool as I may incorporate some into the workplace

What I like most about the programme was the variety of items presented as well as stress management i.e. time management, leadership, assertiveness etc. — Betty Sanders, Church of England

One on One coaching, bespoke to me was excellent. Got more out of it than I think I would have done if larger group. — Louise Bloxham, Affinity Sutton

What I like most about this course was planning benefits, positive thinking, creative thoughts/actions. — Kim, HCA

It was directed at my level of comprehension and detailed going over key points for success. — Dawn Thomas, Cuddington Croft School

Really understood the issues and topics at work, gave frank and honest help. Broke down area’s to problem solve. Seemed to relate easily to matters in hand. — Danny Boyce

It was very thorough. I thought the role plays were helpful with putting what we learnt into practise and receiving feedback was helpful. — Clare McAndrew, ITE Exhibitions

Identifying objectives early on and the tutor ensured they were covered. using different techniques to learn the information – video, booklet, roleplay etc… I felt everything was covered in great detail. — Charlotte Coombes, PMM

The amount of detail covered and how I can apply everything to real life situations and my job – I now feel a lot more prepared. — Emma Wearn, Edwards Lifesciences Ltd

The trainer was enthusiastic and kept my interest throughout which in itself is a huge achievement!… All covered in depth. — Nikki Sedin, Romford YMCA

One on One session focussed on my personal goals in my preferred learning style, everything I wished to be covered was covered fully and effectively. — Liron Hirons, Edenred

What I liked most about the programme was that it was quite informal. Working in groups and having opportunities to discuss topics. Being able to use the information in relation to my training programme. — Faye Sumner, Wolverhampton City Council

What I liked most about the programme was the interactivity and role play. The structure and overall content of the course. — Alex Ring, Clydeco

What I liked most about the programme was how the lecturer conducted the class… Interaction with the participants. — Aishath Fareena, High Commission of Maldives

Interactive inspects… it also encouraged me to think outside the box and reflect on my own behaviour/skills and how I can develop this. — Carleigh Grogan, St.Giles Trust

What I liked most about the programme was how knowledgeable Warren was. he was enthusiastic and made the course interesting and informative. — Caroline, AHVLA

Interactive, small group so got a lot from it. Putting theories in situations currently experiencing… I was happy with everything covered, smaller nature of group meant we got through a lot. — Chris Brainbridge, AIS Europe

Very informative, really made me think about possible scenarios, particularly in the workplace. — Rebecca Campbell, Surrey and Sussex Probation Trust

A very informative and eye-opening programme… I thought Warren covered all the areas brilliantly. — Simbarashe Muzenda, Longfellow Solicitors

Just a quick note to say thanks to Warren who led a one day course on interview technique on the 9th May that I attended. I’m not sure whether or not he’ll remember me (Matthew Leitch) but if you could pass on a message to him that I was offered a job with the first firm I interviewed with after having attended his course I would appreciate it. I’m immeasurably grateful for the advice he gave and actually passed three other interviews in the meantime so many thanks once again! — Matthew Leitch

All of the feedback I have had from the attendees has been extremely positive – with individuals complimenting how relevant and useful the material covered was. I hope that this should make a real difference to the level of Customer Services we are able to provide to our customers. — Helen Lacey, Shell Gas Direct

“As an unqualified but experienced trainer, I employed the services of Total Success Training to both help me formalise skills and techniques I already used, and to learn about others to help me train more effectively. I had approached several companies who appeared to provide the service I required, but found right from their first contact with me that Total Success were the only one to understand my requirements right from their first contact with me. I was assigned a specific trainer who was happy to create and deliver a course tailored for my needs. Lots of useful handouts and documentation was provided to make sure I remembered what I had been taught, and the trainer went out of his way to follow up on any questions I had following the session. I would certainly work with Total Success in future; a big thank you to Sherina, Warren and the team for all your help and hard work! — Alison Bamforth, New Vision