In today’s challenging times highly productive and motivated sales staff are key to business survival. More and more managers are tasked with improving sales performance and training staff how to sell more. If you want to get more customers buying your products and services your sales team must be able to use productive selling techniques; sales closing skills; be confident in answering objections; even down to dealing with difficult customers.

We, at Total Success Training Ltd are always being asked if our Telephone Sales Training Courses and Telemarketing Seminars teach techniques ‘that really work’ in the real world’. The answer to that question is ‘YES’ because our trainers not only train sales techniques but have actually sold over the telephone in previous jobs. They are able to use their experience to train our delegates to understand the tools and techniques that will enable them to sell confidently and with flair.

We have over 20 years of sales training expertise and use our experiences to show the best and most practical ways to boost telephone selling results and how to sell effectively.

For those who’s customer service training requires tips and techniques in both telephone and face to face skills in handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties we also provide a Customer Service and Customer Care training course that deals with these types of customer. It also covers handling customer complaints; tips for retaining customers and how to diffuse customer conflict quickly and efficiently.

If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently.

Course Dates

Mon 15

Telephone Skills and Customer Care – 1 day

October 15 at 9:30 am - 5:30 pm
Thu 25

Telesales and Telemarketing – 1 day

October 25 at 9:30 am - 5:30 pm
Mon 29

Customer Service & Customer Care 1 day

October 29 at 9:30 am - 5:30 pm
Nov 01

Negotiation Skills – 1 day

November 1 at 9:30 am - 5:30 pm
Nov 06

Mediation Skills 1 day

November 6 at 9:30 am - 5:30 pm
Nov 07

Telephone Skills and Customer Care – 1 day

November 7 at 9:30 am - 5:30 pm
Nov 14

Telesales and Telemarketing – 1 day

November 14 at 9:30 am - 5:30 pm
Nov 15

Introduction to Selling – 1 day

November 15 at 9:30 am - 5:30 pm
Nov 29

Customer Service & Customer Care 1 day

November 29 at 9:30 am - 5:30 pm
Dec 04

Mediation Skills 1 day

December 4 at 9:30 am - 5:30 pm