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Complaint Handling – 1 Day

January 11 at 9:30 am - 5:30 pm

£295

This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation. It covers the following subjects handling complaints calmly and effectively, customer service, assertive negotiation, complaint email writing, managing difficult and aggressive customers, handling worried and confused customers, giving bad news.

 

 

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Details

Date:
January 11
Time:
9:30 am - 5:30 pm
Cost:
£295
Event Category:

Organizer

Total Success Training
Phone:
02082691177
Website:
www.totalsuccess.co.uk

Venue

&Meetings, Cheapside
107 Cheapside
London, EC2V 6DN United Kingdom
+ Google Map
Phone:
0800 073 0499