“Give me someone of average ability with a burning desire and I will give you a winner in return; every time” Andrew Carnegie In today’s challenging times highly productive and […]
Read MoreControlling the Call – Telephone Skills Training Newsletter
If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop […]
Read MoreCo-Presenting Tips and Techniques
Our presentation courses are planned to significantly improve presentation skills to allow delegates of all levels to be able to make powerful presentations. The presentation seminars that we provide are […]
Read MoreYour Response to Stress
We provide training courses for managing stress, handling stress, reducing stress, in fact all work related stress issues. Over the years we have trained thousands of people to enable them […]
Read MoreNegotiation Skills Training Course – How to communicate effectively in negotiations
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when […]
Read MoreMethods of Overcoming Resistance
15 STRATEGIES FOR DEALING WITH RESISTANCE 1. Do something! The worst that can happen is that the customer remains unconvinced and you lose a sale, a lost sale is guaranteed […]
Read MoreHandling Objections
Objection Handling Objections are strange things. On one hand we think that we don’t like them – we may even be afraid of them. Their very name can make us […]
Read MorePersonality and stress
We provide training courses for managing stress, handling stress, reducing stress, in fact all work related stress issues. Over the years we have trained thousands of people to enable them […]
Read MoreProduct demonstration skills
Our presentation courses are planned to significantly improve presentation skills to allow delegates of all levels to be able to make powerful presentations. The presentation seminars that we provide are […]
Read MoreAssertiveness Skills training courses Assertiveness Skills Rules of Assertiveness
Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because […]
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