Why use a total success training manual? You will find a training manual is an invaluable resource when it’s part of your job to carry out staff training but you lack the time to develop the necessary materials you need to do it confidently You will find them essential for the following: Training and coaching […]
Read MoreTelephone Selling Podcasts
In addition to our training courses we have also produced a series of podcasts which allow you to discover first hand how effective our training is. These podcasts are short snippets taken from actual training courses where our trainers discuss topics, tips, techniques and strategies with our course delegates and give you the listener, a real […]
Read MoreTelephone Skills Training Course Podcasts
In addition to our training courses we have also produced a series of podcasts which allow you to discover first hand how effective our training is. These podcasts are short snippets taken from actual training courses where our trainers discuss topics, tips, techniques and strategies with our course delegates and give you the listener, a real […]
Read MoreNegotiation Skills Training Course – How to be Assertive in Negotiations
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. […]
Read MoreNewsletter Sales/Telesales – Designing a Sales Contact Strategy That Gets Results
“Give me someone of average ability with a burning desire and I will give you a winner in return; every time” Andrew Carnegie In today’s challenging times highly productive and motivated sales staff are key to business survival. More and more managers are tasked with improving sales performance and training staff how to sell more. […]
Read MoreNegotiation Skills Training Course – How to communicate effectively in negotiations
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients. Our Negotiation skills workshops and seminars are based in London and are acknowledged for efficiently improving negotiation skills. […]
Read MoreMethods of Overcoming Resistance
15 STRATEGIES FOR DEALING WITH RESISTANCE 1. Do something! The worst that can happen is that the customer remains unconvinced and you lose a sale, a lost sale is guaranteed if you don’t attempt to deal with an objection. Alternatively the best that can happen is that the customer is persuaded by our response to […]
Read MoreHandling Objections
Objection Handling Objections are strange things. On one hand we think that we don’t like them – we may even be afraid of them. Their very name can make us feel that the customer has something against our product, our company or even worse, us personally. On the other hand, the sale which proceeds without […]
Read MoreOpening Negotiations Effectively
Tips for opening negotitions effectively Having planned the negotiation and set the scene for a successful outcome, there’s little point in spoiling your success with a weak opening. The start of a negotiation is one of the most important phases of the whole process, as this allows you to gain, maintain and increase your control […]
Read MoreSuccessful Telesales
This is a valuable foundation course that is highly structured, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales […]
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