Our Managing difficult appraisals course deals mainly with the difficulties that arise when we are appraising employees who are substandard in performance, behaviour or attitude. This type of interview needs to be handled well if the manager is to make the best of the performance appraisal. Handled badly and both manager and employee may walk away frustrated and demotivated. Handled well and a highly productive meeting can reinvigorate a poorly performing employee.
Questions that are best avoided – they get poor answers
Leading questions are so called because they lead the subject to the answer required, such as:
“I suppose you checked it out first?”
“I take it you won’t have any trouble sorting it out?”
Multiple questions, where candidates will either answer the last question or the question they can most easily answer. The others will be forgotten.
“So why did you go there? How long were you there? What did you do? Did you have a chance to carry on your research?”
Hypothetical questions frequently get a hypothetical answer. The answer you get cannot be relied on to decide whether a candidate really can do a particular thing. For example:
“What would you do if the union threatened a strike about pay in the middle of an urgent order?”
“Well that would depend on….”
NB: Hypothetical questions can be useful in certain areas such as exploring a person’s values, finding out how a candidate’s mind works on technical problems or getting someone to explore new areas.
Managing the Difficult Appraisal Course Agenda
Introduction/course aims and objectives
- Understanding the appraisal process
- Benefits of constructive appraisals
- Reasons for ineffective appraisals
- The interview structure and essential appraisal preparation
- Setting the scene and relaxing the appraisee
11.00-11.15 – Break
Reviewing past performance constructively
- How to give negative feedback constructively
- How to discuss difficult issues sensitively
- Appraising the employee with attitude and behavior issues
- Using praise to disarm difficult appraisees
Setting clear and realistic objectives
- Understanding the power of SMART objectives and effective follow-up
How to avoid appraisal pitfalls
- Managing inefficiency and poor performance
- Tackling attitude and behaviour issues
- Dealing with non-responsive and aggressive employees
- Handling appraisees who don’t react well to negative criticism
- Giving feedback to appraisees who don’t believe they have any faults
- Handling issues raised regarding performance-pay
Follow through post appraisal
- Handling the reactions of the difficult conversation
- Follow through and managing the relationship after the meeting
- Course close and paperwork
Why choose Total Success for your training?
- our lead trainers have over 18 years experience in training
- a maximum of 8 delegates means more time spent on individual needs
- we guarantee to run the course and will never cancel at the last moment
- free subscription to our monthly training newsletter
- All open courses are trained in Central London at the St Giles Hotel.
Each delegate receives a comprehensive training workbook that doubles as an open course manual. Courses run from 9.30-5.30 with lunch and refreshments provided.
Each organisation has its own specific way of planning, organising, conducting and evaluating the performance appraisal process. Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget.
The training subjects and recommended timings are shown below. You are able to choose the training sessions and build your own course within an agreed course schedule.
The benefits to you are:
- The course fits your organisational needs exactly
- You are able to set courses which are more applicable to different departments and groups within your organisation
- You can plan the course to fit your budget
- You are more in control of the course content
- Managing difficult appraisals – Key questions to plan and ask during an appraisal
- How to agree negatively in an appraisal – Managing difficult appraisals
- How to agree positively in an appraisal – Managing difficult appraisals
- How do I receive feedback in an Appraisal? Managing difficult appraisals
- Why Does the Conversation Fail? Managing difficult appraisals
- Questions you shouldn’t ask in a appraisal – Managing difficult appraisals
- Appraisal Feedback – Managing difficult appraisals
- What makes an appraisal fail – Managing difficult appraisals