Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result. Assertion should not be synonymous with aggression because aggressive people adopt a ‘I win – you lose’ mentality to achieve their objectives.

Our one-day Assertiveness and Managing Conflict course will provide delegates with valuable tips and information. Click on the links below for information on the following:

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar.

Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations. However these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties. Assertiveness training courses and workshops can help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.

Total Success Assertiveness Skills Courses

Assertiveness Skills one day course

Course Dates

Assertiveness and Managing Conflict one day course

Course Dates

Who will benefit from the course?

Our assertiveness and conflict training seminars enable delegates to understand the processes which will make them more effective and increase their confidence and sense of achievement. Anyone who needs to master the principles and practices of effective, assertive communication. Senior/junior managers, directors, administrative, service and technical staff have found the following benefits from attending our course:

  • Greater understanding of effective communication
  • Preventing and pre-empting situations that cause conflict
  • Increased confidence handling difficult behaviour in others
  • Analysis of their conflict resolution profile
  • Using mediation techniques to resolve conflict situations
  • Increased productivity through more effective communication
  • Increased confidence handling difficult behaviour in others
  • Reduced interruptions at work
  • Found more time for creative and development opportunities
  • Managed time more effectively and enjoyed greater self-esteem
  • Improved decision making and reduction in procrastination
  • Able to manage colleagues and friends effectively
  • Enjoyed a more balanced lifestyle
  • Increased work effectiveness and productivity
  • Felt more in control of their daily activities
  • Reduced stress levels

The Training

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for positive assertion. We may use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

  • Learn to recognise assertive behaviour and its positive results in the workplace
  • Developing assertive body language
  • Developing an assertive vocal image
  • Understanding and asserting your rights
  • Challenging and changing negative and destructive internal dialogue
  • Reacting to and managing aggressive and passive behaviours in others
  • Taking the first steps to becoming assertive
  • How to say “no” with confidence and without feeling guilty
  • Standing up for yourself and stating your point of view confidently
  • Understanding the link between stress and assertiveness
  • Handling conflict and aggressive behaviour
  • Negotiating assertively with colleagues

Assertiveness and Conflict Course Agenda

Morning – 9.30-1.00

  • Introduction/course aims and objectives
  • Recognising assertive, aggressive and passive behaviors
  • Developing assertive body language
  • Questionnaire-Assertiveness style analysis
  • Recognising classic profiles of difficult people
  • Handling aggressive behaviours in others

Afternoon – 2.00-5.30

  • Understanding the causes of conflict
  • Preparing for conflict situations
  • Handling conflict assertively
  • Mediation skills and conflict resolution
  • Role-play and critique
  • Action plans
  • Course paperwork

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for successful appraisals. We use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

Online courses from £15.00

Total Success Training Ltd have teamed up with the UK’s leading online training providers to bring you the very best in online training!

Total Success Training was established in 1995 and have achieved considerable success by working closely with our clients. We understand the needs and aspirations of our clients and provide practical solutions to satisfy their long-term objectives.   Virtual College, also founded in 1995, is one of the leading providers of e-learning in the UK and have provided online courses to individuals and companies across the world, breaking down the boundaries of traditional learning to deliver cost reducing, time efficient training.  Together we endeavor to bring you the very best in online training!

Click on the links below for further information.

How to Manage Conflict

Professional Boundaries

How to Develop a Culture of Openness and Trust

Conflict Resolution in the Workplace

Problem Solving

Click HERE for more online courses


Why choose Total Success for your training?

  • our lead trainers have over 18 years experience in training
  • a maximum of 8 delegates means more time spent on individual needs
  • we guarantee to run the course and will never cancel at the last moment
  • free subscription to our monthly training newsletter

All open courses are trained in Central London at the St Giles Hotel.

Each delegate receives a comprehensive training workbook that doubles as an open course manual. Courses run from 9.30-5.30 with lunch and refreshments provided.

In-Company Courses

Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget. Please call us to discuss your specific requirements

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