Our dealing with difficult people courses are one of our popular courses as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios […]
Read MoreTelephone Selling Podcasts
In addition to our training courses we have also produced a series of podcasts which allow you to discover first hand how effective our training is. These podcasts are short snippets […]
Read MoreTelephone Skills Training Course Podcasts
In addition to our training courses we have also produced a series of podcasts which allow you to discover first hand how effective our training is. These podcasts are short snippets […]
Read MoreDealing with Complaints – Customer Service Training
If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop […]
Read MoreNewsletter Sales/Telesales – Designing a Sales Contact Strategy That Gets Results
“Give me someone of average ability with a burning desire and I will give you a winner in return; every time” Andrew Carnegie In today’s challenging times highly productive and […]
Read MoreControlling the Call – Telephone Skills Training Newsletter
If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop […]
Read MoreHandling Objections
Objection Handling Objections are strange things. On one hand we think that we don’t like them – we may even be afraid of them. Their very name can make us […]
Read MoreHandling Very Difficult Customers – Training course and newsletter information
Our dealing with difficult people courses are one of our popular courses as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios […]
Read MoreCustomer Service Training information – Customer Care during the Christmas period
If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop […]
Read MoreCustomer Service and Customer Care Training
Customer Service This month’s training newsletter is about customer service. In the UK we say the customer is number one, in the US they say the customer is king, in […]
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