“Give me someone of average ability with a burning desire and I will give you a winner in return; every time” Andrew Carnegie

In today’s challenging times highly productive and motivated sales staff are key to business survival. More and more managers are tasked with improving sales performance and training staff how to sell more. If you want to get more customers buying your products and services your sales team must be able to use productive selling techniques; sales closing skills; be confident in answering objections; even down to dealing with difficult customers.

We, at Total Success Training Ltd are always being asked if our Sales Training Courses and Telemarketing Seminars teach techniques ‘that really work’ in the real world’. The answer to that question is ‘YES’ because our trainers not only train sales techniques but have actually sold over the telephone in previous jobs. They are able to use their experience to train our delegates to understand the tools and techniques that will enable them to sell confidently and with flair.

We have over 20 years of sales training expertise and use our experiences to show the best and most practical ways to boost sales results and how to sell effectively.

This is a valuable foundation course that is highly structured, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.

Introduction to Selling, Telesales, Negotiation skills and Presentation Skills are some of the sales related courses trained by Total Success Training  throughout the UK.  If you require further information on our training courses please contact us.

Newsletter  – Appointment Making for Sales Professionals

Depending on the objective of your company the telephone can be a very successful method of generating business. You can use the phone to generate enough interest from your potential customers to make an appointment, or you can sell your product or service on the phone. There are stages you should go through to ensure you have the best selling opportunity.

 Structure Of Appointment Making

•  Introduce yourself and company

Always use your full name and company name, use your customers’ full name until you have been invited to be on first name terms. 87% of your message by phone is conveyed through your tone so smile as you dial, your potential customers can hear if you are relaxed and positive.

• Contact the M.A.N (Money, Authority, Need)

Ask for the person who will know company’s needs; has the authority to buy; and who will sign the cheque. Unless you clarify this up front you might be wasting your valuable time.

• Handle the Gatekeeper, if necessary and re-introduce yourself to the M.A.N (Money, Authority, Need)

Always accept offers of help from the gatekeeper. (Remember, it is part of their job to stop salespeople from taking up their boss’ valuable time). If you are friendly you will find them more receptive and eager to help if you have to call back.

• Instill urgency

You may need to create urgency if you have a time-limited offer etc.

• Arouse interest

At this early stage you must say something which will disturb complacency and arouse interest. People buy through either: fear of loss or opportunity of gain. If you can appeal to both/either of these motives then an appointment should follow. Talk about the Unique Selling Points (USPs) of your company. Make the customer want to see you.

• Mini need-find

You may want to ask a few direct open ended questions to try and establish some definite needs up front.  This will help you plan your ‘sales call’ better to maximise on the possible result.

Open Ended questions begin with: WHO ? WHAT ? WHY ? WHERE ? WHEN? or HOW ?

• Signpost

In business it is essential to let the customer know what will happen in the meeting, this is called signposting.

• Qualify and consolidate

Check you have secured a quality appointment by asking the customer to diarise your visit. You can ask for directions/parking to help build rapport. Tell the customer how important and valuable time is for both of you. Leave a contact number in case the arrangements need to change in the meantime. Ask the customer if there is anything in particular you would need to bring. Remember always personalise your information to ensure you don’t sound scripted. The customer’s phone rings hundreds of times a day, why should she/he listen to you?

Sell your company with relevant features and benefits and listen to your customer’s needs.

Sales Courses – Introduction to Selling – Course Dates

Who will benefit from the course?

This course is designed to give new salespeople the confidence to appoint, present to and close potential customers. Delegate numbers are limited to no more than six to allow an environment where the maximum learning can be achieved. We use a combination of learning methods but place emphasis on role-play reinforcement of real life situations based on products and services relevant to the delegate’s organisation.

Introduction to Selling Course Agenda

• Introductions and objectives
• The psychology and principles of selling
• How to create positive first impressions
• Building trust and rapport with your customers
• Using questions to uncover customer needs
• Listening skills
• Understanding features and selling benefits
• Identifying buying signals
• Understanding and handling objections with ease
• Closing the sale
• Appointment making
• Final paperwork and action planning

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for successful appraisals. We use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

Why choose Total Success for your training?

• our lead trainers have over 18 years experience in training
• a maximum of 8 delegates means more time spent on individual needs
• we guarantee to run the course and will never cancel at the last moment
• free subscription to our monthly training newsletter

All open courses are trained in Central London at the St Giles Hotel.

Each delegate receives a comprehensive training workbook that doubles as an open course manual. Courses run from 9.30-5.30 with lunch and refreshments provided.

In-Company Courses

Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget. Please call us to discuss your specific requirements

Total Success Training Packs

Why use a total success training pack

If you are looking to run your own training course but lack the materials and the time to develop a fully functional training seminar we produce a range of training materials and packs which will suit your requirements exactly. All of our packs and been written by our own training experts and we can guarantee that the training pack will satisfy your course requirements. Each pack will contain a full set of PowerPoint training slides, trainer’s notes, a course manual, and a full set of handouts and activities.

We have been running our courses since 1995 and have trained 1000’s of people via open courses and in-company seminars. We guarantee that the course you buy is the one we train. All courses are trainer and trainee friendly so you’ll be up and running quickly (depending on your training experience).

We know how difficult it is to choose amongst the many training materials available on line, that’s why we have 3 packages that will suit you needs. With our gold, silver and bronze packages you can choose the training format that’s right for you and your budget. Call us 0044 (0)208 269 1177 to discuss your requirements or email us info@totalsuccess.co.uk

• Click anywhere on this line to find out more about our Sales and Telesales Training Materials and packs

Related information

Total Success book’s and publications

The Book. If you really don’t have the time to attend one of our fantastic training courses and seminars, don’t worry. You can still enhance your knowledge and skills by purchasing training information from our website. Our lead trainer, Warren Wint has written a book entitled ‘Successful Time Management’ which is packed with tips and techniques to help you manage your time more effectively and more efficiently. You can purchase the book by clicking on the link below and downloading it to your own computer

• Successful Time Management by Warren Wint – Crimson Publishing 2009

Bite-sized Training Guides. We had also produced a range of bite-sized training guides on various subjects relating to all our training topics. These short guides are written to give enough information on the topics that interest you. We include topics such as managing e-mail, setting goals and prioritising, the art and skill of effective delegation, and managing busy workloads and deadlines. These are designed for you to work through your topics in approximately 30 to 40 min, and not only give you valuable information but also include exercises and activities to enable you to learn at your own pace and on the go. These are very competitively priced at 99p each because we want you to not only gain valuable information but also to keep coming back and purchasing more to enable you to become a fabulous manager of time. Click the links below and download our training guides as PDF documents so you will be able to start achieving your goals today!

• Click on this line to go to our Sales and Teleselling Bite-Sized Training Guides

Podcasts

We produce a range of podcasts and audio downloads that you can download to hear how we conduct our training courses. These are available in live audio if you click on the links below and it’s almost like being on one of our courses. They allow you to hear how we carry out some of the topics in our training courses. If you like them and want to hear more please go to our Podcast pages on the website

Listen to our Time Management Podcasts