Why use a total success training manual? You will find a training manual is an invaluable resource when it’s part of your job to carry out staff training but you lack the time to develop the necessary materials you need to do it confidently You will find them essential for the following: Training and coaching […]
Read MoreCoaching for Managers training course newsletter – Giving effective feedback
“A masterful coach is someone who is a vision builder and value shaper, not just a technician who helps people reach their goals. A masterful coach is someone who engages and enters into the learning system of a person, business or social institution with the intent of improving it so as to impact people’s ability […]
Read MoreLeadership Training Newsletter – Making the best of your job
Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams. Our team building workshops are packed full of useful teamwork training exercises, tips and techniques that new and experienced managers will find essential in showing how to lead effectively […]
Read MoreHow to set goals and achieve them using tactics
One of the key challenges with setting goals is the need to set “our goals” – goals that reflect our true values. Only when we are following a path that conforms to our true values – personally or collectively – can we be at our most effective. However, many of us have yet to fully […]
Read MoreAssertiveness Skills Podcasts
In addition to our assertiveness training courses we have also produced a series of appraisal skills podcasts which allow you to discover first hand how effective our training is. These podcasts are short snippets taken from actual training courses where our trainers discuss topics, tips, techniques and strategies with our course delegates and give you […]
Read MoreAssertiveness Skills training courses Assertiveness Skills Rules of Assertiveness
Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should […]
Read MoreHandling Very Difficult Customers – Training course and newsletter information
Our dealing with difficult people courses are one of our popular courses as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people, disagreeing with others, handling bullies at work, dealing with ignorant people at work and […]
Read MoreAssertiveness Skills training courses: Assertion Self Analaysis
Assertiveness is one of the essential skills in the modern working environment. There are many benefits of being assertive such as; better time management, increased self esteem and the ability to negotiate more effectively. Assertion means standing up for what you want. It means expressing opposition. It means confrontation. It takes courage. Some find it […]
Read MoreAssertiveness Skills and Managing Conflict: Simple Assertiveness Techniques
Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should […]
Read MoreNeuro Linguistic Programming
NLP or Nuero Linguistic Programming is a topic we use on many of our courses such as stress management, conflict management, people management and our popular new manager programme. Don’t be put off by the title if it sounds too theoretical or confusing, we all use elements of it in our lives to put meaning […]
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