Why use a total success training manual? You will find a training manual is an invaluable resource when it’s part of your job to carry out staff training but you lack the time to develop the necessary materials you need to do it confidently You will find them essential for the following: Training and coaching […]
Read MoreDealing with Complaints – Customer Service Training
If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for […]
Read MoreNewsletter Sales/Telesales – Designing a Sales Contact Strategy That Gets Results
“Give me someone of average ability with a burning desire and I will give you a winner in return; every time” Andrew Carnegie In today’s challenging times highly productive and motivated sales staff are key to business survival. More and more managers are tasked with improving sales performance and training staff how to sell more. […]
Read MoreControlling the Call – Telephone Skills Training Newsletter
If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently. Total Success run a one-day Telephone Skills and Customer Care course for […]
Read MoreMethods of Overcoming Resistance
15 STRATEGIES FOR DEALING WITH RESISTANCE 1. Do something! The worst that can happen is that the customer remains unconvinced and you lose a sale, a lost sale is guaranteed if you don’t attempt to deal with an objection. Alternatively the best that can happen is that the customer is persuaded by our response to […]
Read MoreHandling Objections
Objection Handling Objections are strange things. On one hand we think that we don’t like them – we may even be afraid of them. Their very name can make us feel that the customer has something against our product, our company or even worse, us personally. On the other hand, the sale which proceeds without […]
Read MoreTips and Techniques for Sales Presentations
Our presentation courses are planned to significantly improve presentation skills to allow delegates of all levels to be able to make powerful presentations. The presentation seminars that we provide are packed full of presentation tips and techniques that demonstrate strategies which will show delegates how to reduce nerves in presentations and to allow them to […]
Read MoreSuccessful Telesales
This is a valuable foundation course that is highly structured, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales […]
Read MoreEffective Negotiating Skills
What is negotiation? Let’s begin with a definition of negotiation. Not a dictionary definition because this comes from the practice of negotiation, not the theory: Negotiation is the process by which we search for terms to obtain what we want from somebody who wants something from us. Negotiating is a trading game. There is only […]
Read MoreNegotiating with difficult people
Wise Words (an extract from ‘What they don’t teach you at Harvard Business School’ by Mark McCormack) Acting rather than reacting allows you really to use what you have learned. It allows you to convert perceptions into controls. By reacting, by failing to step back first, you are probably throwing this powerful advantage away. If […]
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