Customer Service & Customer Care

Course Overview Why is Customer Service such an important factor in our increasingly technological world? It is essential that all employees represent their organisation in a professional and friendly way. Clear and effective communication is essential to ensure that the business is not lost. If your staff are not trained properly on handling your important […]

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Train the Trainer – Assertiveness Skills

Online Train the Trainer – Assertiveness Skills course Course Overview This course has been designed for current trainers who wish to sharpen their training skills and learn new and innovative techniques in training design, construction and delivery. All skills are focused to help you as trainer deliver a complete and comprehensive customer care session. We’ve […]

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Train the Trainer – Dealing with Difficult People

Online Train the Trainer – Dealing with Difficult People course Course Overview This course has been designed for current trainers who wish to sharpen their training skills and learn new and innovative techniques in training design, construction and delivery. All skills are focused to help you as trainer deliver a complete and comprehensive customer care […]

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Train the Trainer – Appraisal Skills

  Online Train the Trainer – Appraisal Skills course Course Overview This course has been designed for current trainers who wish to sharpen their training skills and learn new and innovative techniques in training design, construction and delivery. All skills are focused to help you as trainer deliver a complete and comprehensive customer care session. […]

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Train the Trainer – Negotiation Skills course

Online Train the Trainer – Negotiation Skills course Course Overview This course has been designed for current trainers who wish to sharpen their training skills and learn new and innovative techniques in training design, construction and delivery. All skills are focused to help you as trainer deliver a complete and comprehensive customer care session. We’ve […]

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Online ECDL Courses

Total Success Training Ltd have teamed up with the UK’s leading online training providers to bring you the very best in online training! Total Success Training was established in 1995 and have achieved considerable success by working closely with our clients. We understand the needs and aspirations of our clients and provide practical solutions to […]

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Online Trades Courses

Total Success Training Ltd have teamed up with the UK’s leading online training providers to bring you the very best in online training! Total Success Training was established in 1995 and have achieved considerable success by working closely with our clients. We understand the needs and aspirations of our clients and provide practical solutions to […]

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Managing difficult appraisals – Key questions to plan and ask during an appraisal

Our Managing difficult appraisals course deals mainly with the difficulties that arise when we are appraising employees who are substandard in performance, behaviour or attitude. This type of interview needs to be handled well if the manager is to make the best of the performance appraisal. Handled badly and both manager and employee may walk […]

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