All our open courses can be trained as live, virtual, remote courses via Zoom and also Face to Face workshops in London. Please click on the link to view our course schedule and calendar. 

Course Price:

Live remote courses via Zoom: £295 + VAT per person.

Face to Face workshops: £395 + VAT per person

Saturday workshops: £495+ VAT per person (please see our course calendar or call to check dates)

Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result. Assertion should not be synonymous with aggression because aggressive people adopt a ‘I win – you lose’ mentality to achieve their objectives.

Our one-day Assertiveness and Managing Conflict course will provide delegates with valuable tips and information. Click on the links below for information on the following:

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar.

Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations. However these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties. Assertiveness training courses and workshops can help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.

Assertiveness and Conflict Course Agenda


  • Introduction/course aims and objectives
  • Recognising assertive, aggressive and passive behaviors
  • Developing assertive body language
  • Questionnaire-Assertiveness style analysis
  • Recognising classic profiles of difficult people
  • Handling aggressive behaviours in others


  • Understanding the causes of conflict
  • Preparing for conflict situations
  • Handling conflict assertively
  • Mediation skills and conflict resolution
  • Role-play and critique
  • Action plans
  • Course paperwork

Course Dates

Who will benefit from the course?

Our assertiveness and conflict training seminars enable delegates to understand the processes which will make them more effective and increase their confidence and sense of achievement. Anyone who needs to master the principles and practices of effective, assertive communication. Senior/junior managers, directors, administrative, service and technical staff have found the following benefits from attending our course:

  • Greater understanding of effective communication
  • Preventing and pre-empting situations that cause conflict
  • Increased confidence handling difficult behaviour in others
  • Analysis of their conflict resolution profile
  • Using mediation techniques to resolve conflict situations
  • Increased productivity through more effective communication
  • Increased confidence handling difficult behaviour in others
  • Reduced interruptions at work
  • Found more time for creative and development opportunities
  • Managed time more effectively and enjoyed greater self-esteem
  • Improved decision making and reduction in procrastination
  • Able to manage colleagues and friends effectively
  • Enjoyed a more balanced lifestyle
  • Increased work effectiveness and productivity
  • Felt more in control of their daily activities
  • Reduced stress levels

The Training

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for positive assertion. We may use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

  • Learn to recognise assertive behaviour and its positive results in the workplace
  • Developing assertive body language
  • Developing an assertive vocal image
  • Understanding and asserting your rights
  • Challenging and changing negative and destructive internal dialogue
  • Reacting to and managing aggressive and passive behaviours in others
  • Taking the first steps to becoming assertive
  • How to say “no” with confidence and without feeling guilty
  • Standing up for yourself and stating your point of view confidently
  • Understanding the link between stress and assertiveness
  • Handling conflict and aggressive behaviour
  • Negotiating assertively with colleagues

Why choose Total Success for your training?

  • our lead trainers have over 18 years experience in training
  • a maximum of 8 delegates means more time spent on individual needs
  • we guarantee to run the course and will never cancel at the last moment
  • free subscription to our monthly training newsletter

All open courses are trained in Central London

Each delegate receives a comprehensive training workbook that doubles as an open course manual. Courses run from 9.30-5.30 with lunch and refreshments provided.

Questions We Answer:

 Assertiveness Skills & Managing Conflict key words/phrases


  • What is assertiveness?
  • What are assertiveness skills?
  • What is assertiveness training?
  • What is assertive discipline?
  • What is assertive mentoring?
  • How to be assertive?
  • How to be assertive as a manager?
  • How to be assertive at work?
  • How to be assertive without being aggressive?
  • How to be assertive but respectful?
  • How to be more assertive in life?
  • When to be assertive?
  • When to be assertive at work?
  • When not to be assertive?
  • Examples of when to be assertive?
  • Why is assertiveness important?
  • Why is assertiveness important in the workplace?
  • Why is assertiveness important in business?
  • Why is assertiveness communication an effective strategy?
  • Why is assertiveness communication important?
  • Why is assertiveness important in leadership?
  • why is assertive communication important in the workplace?
  • Why is it important to communicate to suppliers assertively?
  • Assertiveness techniques
  • Assertiveness and stress
  • Assertiveness communication examples
  • Types of assertive communication
  • Assertive vs. Aggressive communication
  • Assertiveness in the workplace
  • Assertive personality
  • Communicating assertively without being passive-aggressive
  • Habits that make you more assertive
  • Stand up for yourself without being rude
  • Developing positive assertiveness
  • Assertive behaviour
  • examples of assertive behaviour in the workplace
  • examples of work situations where it is necessary to be assertive
  • Assertive phrases examples
  • Managing conflict
  • Managing conflict at work
  • Managing conflict in the workplace
  • Managing conflicting priorities
  • Managing conflict within a team
  • Types of conflict management
  • Conflict management styles
  • Conflict resolution
  • Conflict management examples

In-Company Courses

Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget. Please call us to discuss your specific requirements


Related Information

Total Success Assertiveness Skills Courses

  • Assertiveness Skills one day course

  • Assertiveness and Managing Conflict one day course

Online courses from £15.00

Total Success Training Ltd have teamed up with the UK’s leading online training providers to bring you the very best in online training!

Total Success Training was established in 1995 and have achieved considerable success by working closely with our clients. We understand the needs and aspirations of our clients and provide practical solutions to satisfy their long-term objectives.   Virtual College, also founded in 1995, is one of the leading providers of e-learning in the UK and have provided online courses to individuals and companies across the world, breaking down the boundaries of traditional learning to deliver cost reducing, time efficient training.  Together we endeavor to bring you the very best in online training!

Click HERE for more online courses