Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result. Assertion should not be synonymous with aggression because aggressive people adopt a ‘I win – you lose’ mentality to achieve their objectives.

This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies. Those who have attended the courses have expressed that becoming more assertive at work was made easier once they applied the techniques gained from the seminar.

Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations. However these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties. Assertiveness training courses and workshops can help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.

Assertiveness Course Agenda

Morning – 9.30-1.00

  • Introduction/course aims and objectives
  • Recognising assertive, aggressive and passive behaviours
  • Questionnaire-Assertiveness style analysis
  • Understanding stress and assertiveness
  • Analysing our specific reactions in pressure situations
  • Becoming more assertive
  • Understanding your rights

Afternoon – 2.00-5.30

  • How to increase your self confidence
  • Getting advice
  • Tips for assertive delivery
  • Positive assertion
  • Giving feedback
  • Handling conflict
  • Action planning and course paperwork
  • Questions and answers

Course Dates – Click on date to book

Tue 27

Assertiveness Skills – 1 day

November 27 at 9:30 am - 5:30 pm
Dec 24

Assertiveness Skills – 1 day

December 24 at 9:30 am - 5:30 pm
Jan 21

Assertiveness Skills – 1 day

21/01/19 at 9:30 am - 5:30 pm
Feb 01

Assertiveness Skills – 1 day

01/02/19 at 9:30 am - 5:30 pm
Feb 19

Assertiveness Skills – 1 day

19/02/19 at 9:30 am - 5:30 pm
Mar 01

Assertiveness Skills – 1 day

01/03/19 at 9:30 am - 5:30 pm
Mar 19

Assertiveness Skills – 1 day

19/03/19 at 9:30 am - 5:30 pm
Mar 29

Assertiveness Skills – 1 day

29/03/19 at 9:30 am - 5:30 pm
Apr 16

Assertiveness Skills – 1 day

16/04/19 at 9:30 am - 5:30 pm
Apr 26

Assertiveness Skills – 1 day

26/04/19 at 9:30 am - 5:30 pm

Who will benefit from the course

Our assertive training seminars enable delegates to understand the processes which will make them more effective and increase their confidence and sense of achievement. Anyone who needs to master the principles and practices of effective, assertive communication. Senior/junior managers, directors, administrative and technical staff have found the following benefits from attending our course:

  • Increased productivity through more effective communication
  • Increased confidence handling difficult behaviour in others
  • Reduced interruptions at work
  • Gained more time for creative and development opportunities
  • Managed time more effectively and enjoyed greater self-esteem
  • Improved decision making and reduction in procrastination
  • Able to manage colleagues and friends effectively
  • Enjoyed a more balanced lifestyle
  • Increased work effectiveness and productivity
  • Felt more in control of their daily activities
  • Reduced stress levels

“Overall I felt the course was extremely useful, as the day was targeted to the specific problems of the group. The small size of the group was another factor that I liked, as this helped me to relax and participate more than I would have done on a larger course.” John Priestly, Prospect Technology

The Training

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for positive assertion. We may use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

    • Assertiveness self-assessment
    • Learn to recognise assertive behaviour and its positive results in the workplace
    • Developing assertive body language
    • Developing confidence and self-esteem
    • Developing an assertive vocal image
    • Giving feedback, criticism and praise
    • Understanding and asserting your rights
    • Challenging and changing negative and destructive internal dialogue
    • Accessing external resources and self-help strategies
    • Simple assertive techniques and exercises
    • Recognising assertive, aggressive and passive behaviours in yourself and others
    • Reacting to and managing aggressive and passive behaviours in others
    • Practice assertive behaviour
    • Individual rights and responsibilities
    • Taking the first steps to becoming assertive
    • How to say “no” with confidence and without feeling guilty
    • Standing up for yourself and stating your point of view confidently
    • Understanding the link between stress and assertiveness
    • Handling conflict and aggressive behaviour
    • Negotiating assertively with colleagues

    Why choose Total Success for your training?

    • our lead trainers have over 18 years experience in training
    • a maximum of 8 delegates means more time spent on individual needs
    • we guarantee to run the course and will never cancel at the last moment
    • free subscription to our monthly training newsletter

    All open courses are trained in Central London

    Each delegate receives a comprehensive training workbook that doubles as an open course manual. Courses run from 9.30-5.30 with lunch and refreshments provided.

    In-Company Courses

    Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget. Please call us to discuss your specific requirements.

    Related Information

    Assertiveness skills, Dealing With Difficult People,  Stress Management and Time Management are some of the courses trained by Total Success Training in London and throughout the UK. We have over 18 years experience training people on strategies to improve productivity and enhance self development.

    Total Success Assertiveness Skills Courses

    Our one-day Assertiveness Skills courses will provide delegates with valuable tips and information. Click on the links below for information on the following:

    • Assertiveness Skills one day course

    • Assertiveness and Managing Conflict one day course

    Watch one of our exciting Youtube Assertiveness Training videos by clicking Here! – you will see lead trainer, Warren Wint, talk about recognising Assertive Passive and Aggressive behaviors


    Check out our Assertiveness Training Seminar by clicking Here! – you will see lead trainer, Warren Wint, talk about recognising Assertive Passive and Aggressive behaviors

    Assertiveness Skills – 1 day course