All our open courses can be trained as live, virtual, remote courses via Zoom and also Face to Face workshops in London. Please click on the link to view our course schedule and calendar. 

Course Price:

Live remote courses via Zoom: £295 + VAT per person.

Face to Face workshops: £395 + VAT per person

Saturday workshops: £495+ VAT per person (please see our course calendar or call to check dates)

Our letter and report writing course is tailored to the needs of delegates who already retain business writing skills and those who would like to gain further knowledge on:

  • how to write a good report
  • how to write effective letters
  • how to write professionally
  • how to write confidently
  • how to write a standard letter
  • how to write a formal report
  • how to respond to a complaint letter

Our letter email and report writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates. Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.

All organisations need to convey a professional image in every way to stay ahead of the competition. It is paramount that all pieces of written documentation are faultless. As your professional reputation can be enhanced or ruined by your correspondence, it is essential that the style, content and message is concise, correct and appropriate.

Reports must contain vital information that recommends action or allows the reader to make necessary decisions based on the information provided. When your report reaches a busy manager’s desk, your are competing with many other pieces of documentation and responsibilities that tie up the manager’s time and attention. Reports, therefore, need to be inviting and persuasive to allow your reader to read the report through to the end.

Letter and Report Writing Course Agenda

Key steps to ensure successful letter and e-mail writing

  • what factors influence customer responses
  • 5 classic do’s and don’ts for writing with impact

Exercise – Examining the essentials of the ‘customer analysis checklist’ when writing letters and emails

  • how to interest and persuade the reader
  • understanding the difference between writing in a corporate style and writing in a personal and productive way

Exercise – Using ‘the correspondence checklist’ to ensure your emails and letters are complete and create impact

  • planning and structuring the correspondence
  • tips and techniques for writing effective emails that get responses

Exercise – Using mind-maps to structure a letter for immediate impact

Exercise – Letter and e-mail analysis

How to write letters dealing effectively with customer concerns

  • writing in plain English
  • understanding the issues
  • responding accordingly
  • writing clearly and concisely
  • replying to legitimate and non-legitimate concerns and considerations

Practical exercise – responding to a customer

Writing effective complaint letters  – How to write letters dealing effectively with complaints

  • understanding the issues
  • responding accordingly
  • writing clearly and concisely
  • replying to legitimate and non-legitimate complaints
  • getting the right tone

Creating complaint replies (beginnings and endings)

Practical exercise – responding to a travel complaint

How to use language that is assertive, persuasive and customer caring

Exercise – responding to letters of complaint


The four key steps to perfect reports

This part of the course teaches the delegates the skills to :

  • prepare the report
  • design for success
  • decide what to say
  • review and publish the report

Techniques for perfect report writing

Report writing exercises

Course Dates

Who will benefit from the course?

What are the best ways to produce effective letters and reports? This course is designed to lead to practical skills to enable delegates to be both competent and confident in their written communication. Our courses allow all staff to benefit from enhanced writing skills. The types of delegate we have trained previously are:

  • Directors and senior managers
  • Sales and fundraising staff
  • Local government employees
  • Managers, department heads, team leaders and supervisors
  • Technical and academic team members
  • Customer service staff

Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for successful appraisals. We use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.

Why choose Total Success for your training?

  • our lead trainers have over 18 years experience in training
  • a maximum of 8 delegates means more time spent on individual needs
  • we guarantee to run the course and will never cancel at the last moment
  • free subscription to our monthly training newsletter

All open courses are trained in Central London

Each delegate receives a comprehensive training workbook that doubles as an open course manual. Courses run from 9.30-5.30 with lunch and refreshments provided.

In-Company Courses

Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget. Please call us to discuss your specific requirements

Related information

Questions we Answer

  • Why is letter writing a lost art?
  • Why teach letter writing
  • Why is letter writing good?
  • Why letter writing is important
  • Why letter writing is becoming unpopular
  • Why letter writing is a lost art
  • Why is writing a letter effective
  • Why is academic writing different from a letter?
  • Why am I writing this letter?
  • How to write letter writing
  • How to learn official letter writing
  • How to teach letter writing
  • How to letter writing in English
  • How to start letter writing
  • How to leave letter writing
  • How to learn letter writing in English
  • How to formal letter writing
  • How to write business letters
  • How to write business letters in English examples
  • How to write business letters format
  • How to write business letters and emails
  • How to write business reports
  • How to write business reports and proposals
  • How to write business report introduction
  • How to write business report conclusion
  • How to write business report executive summary
  • How to write better business reports
  • What are business letters
  • What is business letter writing?
  • What business letter salutation
  • What is the correct business letterhead?
  • What is business letter definition?
  • What is business letter format example?
  • What is business letter in communication?
  • What is business letter with example?
  • Difference between letter writing and email writing
  • Difference between letter writing and essay writing
  • Difference between letter writing and report writing
  • How to write emails
  • How to write emails at work
  • How to write emails quickly
  • How to write emails faster
  • How to write emails that get a response