ALL TRAINING PACK MATERIALS

Why use a total success training pack

If you are looking to run your own training course but lack the materials and the time to develop a fully functional training seminar we produce a range of training materials and packs which will suit your requirements exactly. All our packs and been written by our own  training experts and we can guarantee that each training pack will satisfy your course requirements. Every pack contains a full set of PowerPoint training slides, trainer’s notes, a course manual, and a full set of handouts and activities.

We have been running our courses since 1995 and have trained 1000’s of people via open courses and in-company seminars. We guarantee that the course you buy is the one we train. All courses are trainer and trainee friendly so you’ll be up and running quickly (depending on your training experience).

We offer three levels of each training pack:

  1. GOLD for the novice trainer – £995+VAT+carriage*
  2. SILVER for the intermediate trainer – £495+VAT+carriage*
  3. BRONZE for the experienced trainer – £149+VAT+carriage*

*Postage and packaging is charged at a rate of £14.00 within the UK for Royal Mail ‘Next Day’ Special Delivery. Cost of international postage will vary depending on the country of delivery.

Telephone Skills and Customer Care

Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude delivering service effectively and consistently.

The Telephone Skills and Customer Care course  is for those wishing to learn telephone etiquette and handling customers on the telephone. It’s designed for organisations who believe their  customer service staff would benefit from an injection of valuable tips and techniques when handling difficult customers (such as rude, angry or aggressive customers) as part of their daily duties.

Telephone Skills and Customer Care Training Pack – BUY NOW!

Leadership and Teambuilding

Leadership and team building is a training course that is both challenging and practical. The content of the course aims to teach the fundamental ‘people management skills’ in a positive and constructive environment. It has been designed to enable delegates to understand the basic fundamentals of strategy and motivation in team building. Delegates will benefit by learning tips and techniques that will increase thier competence and confidence when managing, influencing and leading teams and individuals.

Leadership and Teambuilding Training Pack – BUY NOW!

Dealing With Difficult People

The dealing with difficult people courses are one of our popular courses as it effectively demonstrates how to neutralise problem situations in the workplace. It covers a wide range of scenarios that occur in the workplace such as; working with aggressive people, disagreeing with others, handling bullies at work, dealing with ignorant people at work and working with unreasonable people. This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employee(s). The dealing with difficult people at work course pack also provides useful information for working with a difficult boss/manager and guidance on how to deal with bullying in the workplace.

Dealing With Difficult People Training Pack – BUY NOW!

Presentation Skills

The presentation training packs that we provide are packed full of presentation tips and techniques that demonstrate strategies which will show delegates how to reduce nerves in presentations and to allow them to present confidently when presenting to clients or colleagues. Presentation training will allow delegates to build on their presenting skills; make better presentations; enjoy making presentations and teach delegates how to present successfully.

Presentation Skills Training Pack – BUY NOW!

Interviewing Skills

This course will cover the practical skills needed for successful interviewing and our reputation for effective recruitment training has been endorsed by many delegates. It allows delegates to understand the stages of carrying out interviews and shows them how to conduct an effective interview so that they are able to attract the best candidates and choose the best person for the job. This pack guarantees to deliver the best employment strategies, tips and techniques for better interviewing and recruiting skills.

Interviewing Skills Training Pack – BUY NOW!

Time Management

Time management has been in existence for more than 100 years. Unfortunately the term “Time management” creates a false impression of what a person is able to do. Time can’t be managed, time is uncontrollable; we can only manage ourselves and our use of time.

Our time management course Training Packs covers wide ranges of subjects from prioritising, delegating, assertiveness, managing interruptions, managing e-mail, using Outlook , tasks etc.

Time Management Training Pack – BUY NOW!

Train The Trainer

Our Train the Trainer Course material pack is full of practical tools and techniques that include:

Train The Trainer Training Pack – BUY NOW!

Customer Service and Customer Care

Every customer using your organisation should receive a positive and seamless service that is professional, efficient and responsive. Customers who are handled well will notice the good service, bring more business and hopefully build a long term relationship with you. Customers who are not handled well may damage your reputation and take their business to the competition. If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop a Customer Caring or ‘Customers First’ attitude to delivering service effectively and consistently.

Customer Service and Customer Care Training Pack – BUY NOW!

Assertiveness Skills

Assertiveness is one of the essential skills in the modern working environment. There are many benefits of being assertive such as; better time management, increased ability to manage staff and customers; increased self esteem and the ability to negotiate more effectively.  Assertiveness training will provide delegates with effective tactics to build courage and manage difficult, demanding and aggressive behaviours.

Assertiveness Skills Training Pack – BUY NOW!

Project Management

Managing projects is not easy, but it is a crucial task in the workplace. Our Project Management training pack will present delegates with useful strategies that will assist them with:

  • organising projects
  • improving project management skills
  • managing projects effectively
  • project planning
  • becoming a great project manager

Project Management Training Pack -BUY NOW!

Telephone Selling

Selling on the telephone is very different from face-to-face sales and a telesales team require a specific set of skills and techniques if they are to be successful. It is not enough just to give them a contact list and tell them to ‘get on with it’. Successful results in telephone sales is a by product of successful telesales training.

Telephone Selling Training Pack – BUY NOW!

Negotiation Skills

By developing negotiating skills delegates will become more confident, assertive, motivated, achieve better working relationships and obtain more win-win deals. Course content will be challenging, thought provoking, motivational and above all fun. Candidates will use a variety of learning tools including workshops, games, real life scenarios, workshops and open learning. The training pack examines and evaluates the different styles of negotiation available and then uses practical role plays to help the delegates understand how to use the skills needed to become expert negotiators.

Negotiation Skills Training Pack – BUY NOW!

Stress Management

We live in a period of enormous change. Whilst many of us see this as a time of confusion, anxiety and loss of control, others are thriving on the excitement, opportunity and challenge. The challenge we must all meet is a forecast doubling in pace of change over the next five years. Total Success recognise the need for training that gives real business benefits for both delegates and their organisations.

Stress Management Training Pack – BUY NOW!

Appraisal Skills

This appraisal course material pack will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise. This performance management course also provides tips and techniques for managing conflict in appraisals as well as showing delegates how to write effective performance reviews quickly, easily and effectively.  Delegates who have taken our appraisal courses have gone on to see a dramatic increase in staff performance through applying the strategies they have learnt in the art of ‘appraising employees successfully’.

Appraisal Skills Training Pack – BUY NOW!

Training Pack Levels Explained

Bronze Training Pack – £149 plus VAT+ P&P

For the experienced trainer and those who need only the information needed to run the course. This pack includes:

  1. Full set of all the PowerPoint slides needed to run the course
  2. Printable delegate 25 page workbook which doubles up as an open course workbook and handy reference booklet
  3. A complete set of training handouts
  4. All course activities
  5. Full course agenda
  6. 2 pages of trainer’s notes and instructions on how to run the course including all course activities

All this for £149 plus VAT

Silver training packs – £495 plus VAT+ P&P

Silver is for trainers that require more information and help in running the training course. This is ideal for training departments that wish to extend their range of courses and for companies that are setting up a training programmes using existing staff to do the training. This pack has a higher level of course materials than the bronze package including more in-depth course instructions.

  1. Full set of all the PowerPoint slides needed to run the course
  2. Printable delegate 40 page workbook which doubles up as an open course workbook and handy reference booklet
  3. A complete set of training handouts
  4. Full course agenda
  5. A complete set of trainer’s notes – step by step instructions on how to run the course. This is ideal if you have not trained this course before and need more pointers on how to run the course and also includes all course activities.
  6. Training plan for organising a training course including pre/post course questionnaires training development plans and all forms needed to run a successful course
  7. A Trainer’s guide – from training course logistics plus essentials for training and delivery of course materials

All this for £495 plus VAT

Gold training packs – £995 plus VAT+ P&P

Gold for those new to training and need a step by step training package. This pack not only has a higher level of course materials and instructions it also allows you to see and hear the training you’re interested in. This pack contains much more of the information covered in the bronze and silver packs

  1. Full set of all the PowerPoint slides needed to run the course
  2. Printable delegate 25 page workbook which doubles up as an open course workbook and handy reference booklet
  3. A complete set of training handouts
  4. Full course agendas
  5. A complete set of trainer’s notes – our most comprehensive set of trainer’s course notes. At least 12 pages giving step by step instructions on how to run the course. This is ideal if you have not trained this course before as it will details all course activities – including exercises, workgroups, fun ice-breakers and role-play scenarios (if applicable)
  6. Training plan for organising a training course including pre/post course questionnaires training development plans and all forms needed to run a successful course
  7. A Train the Trainer guide – from training course logistics plus essentials for training and delivery of course materials
  8. Real audio clips on actual course being trained – we will supply audio presentations of one of our trainers on the chosen course. Listen to how they interact with the audience as they train
  9. Free entry to a Total Success training course – attend the course you have chosen and experience for yourself how the course is run by one of our experienced trainers
  10. Help and support – handy if you have further questions about the course

All this for £995 plus VAT